When Is It Okay To Post A Comment On A Social Post?
Interruption marketing still happens — here’s how to avoid it!
This is an Instagram post I made for the #DubChallenge (one of the many challenges that have gone viral in the past year), with a comment by a brand at the bottom of the conversation who intrudes and doesn’t build a relationship beforehand. The perfect example of bad marketing.
How often does this scenario happen: you post a meme, inspirational quote, amusing family video, etc. and some random brand likes the post? Does that annoy you? For some of us, it doesn’t. How about when that profile follows you? I personally pay no mind to it. But, what does bother me is when a brand comments on a post without taking the context of both the post and our relationship into account.
The challenge marketers have today, in regards to marketing on social media, is figuring out when is the right time to start or join a conversation with a lead. If you’re in B2B or B2C marketing, it still stands, if you can’t provide a meaningful way to connect online — don’t engage with the user. Commenting is all about timing.
How to build a relationship, the right way.
The issue that has to be discussed is, “when is it ok to post a comment?” The timing is specific to your audience. Aiming to be as granular as possible is ideal, but not always feasible. If you don’t have a team of people helping you promote your products and services online, you can’t necessarily track all of the interactions you have with your potential customers and current ones. There are many tools out there, such as CrowdFire & Buffer, that can help with this but — you always risk being inauthentic when using one of these automation tools.
One example of how tools can cause a risk for your brand not really connecting with your audience when you schedule your social media posts. Not all posts are created equally, and not all of them should be scheduled without getting a feel for what’s currently circulating on social feeds for the specific day you plan to schedule your post. Taking the time to consider what is relevant to your audience at any given moment pays dividends over time, as far as attention and engagement go. That same consideration should be taken into account when commenting on any posts your leads and customers are creating and sharing.
Push notifications are a double-edged sword.
The ability to have one-to-one relationships with our leads and customers is both a blessing and a curse. We take for granted our audience’s ability to ignore us if we try to communicate with them in a way that clearly shows you didn’t put too much thought into the conversation. What’s even worse is if they block your account or share your mishaps with their friends (ruining your reputation with other potential customers). The easiest way for a brand to leverage the use of comments is to first consider the timing of it, “is it an appropriate time for the user to get a push notification right now?”
Not all users have notifications turned on for all the comments they get, but for those who do, making sure you have conversations that are both timely and interesting is what should be the core focus of your social media marketing strategy. The example shown earlier in this article is one of many instances in which I have been rudely interrupted by a brand I knew nothing about. Instead of taking the time to look at all of my posts and finding some point of relevance to start a conversation (before even selling me something), they decided to give a quick one-line pitch, with the hopes of me visiting their site. That isn’t how you get my attention.
That comment shows that they didn’t take me into consideration, they are playing a numbers game. The number of comments you deploy to engage with your audience isn’t what matters, it is the quality. It sounds cliche, but it’s the truth.
Questions to think about before starting or joining conversations.
Think about how you approach sharing content with your friends and family and how you take into account what to comment on. That same approach should be used when you are engaging with your audience through your brand. Below are some questions to consider before engaging with your audience:
- What time of day is my audience most active and is it appropriate to comment on their posts at that time?
- What are the parts of my audience’s daily routines that my brand actually has relevance to?
- Am I selling them my services/products with the comment or should I be selling content first in order to engage them?
- How long have I been following this audience member (and vice versa)?
- What action do I want to take after this conversation? Is one conversation enough to have them take that action?
If you have fallen victim to brands commenting on your posts with nothing of value or substance I’d love for you to share your story in the comments section below. Also, if you feel like there should be other questions that need to be taken into consideration, please share them with me.
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